???? Location: Nasr-city???? Full-time | On-Site | 2 Days off
Job Summary We are seeking a motivated and detail-oriented Hotel Reservations Agent with 1 year of hands-on experience using Opera PMS and Opera Cloud. The role involves managing hotel reservations efficiently, ensuring data accuracy, maximizing revenue opportunities, and delivering excellent guest service across all reservation channels.
Key Responsibilities • Handle reservation inquiries via phone, email, website, and online travel agencies (OTAs).• Create, modify, and cancel reservations using the Opera system. • Provide accurate information on room availability, rates, packages, and hotel services. • Ensure correct entry of guest details, payment methods, and special requests.• Upsell room types, promotions, and additional hotel services to increase revenue. • Handle guest requests and concerns professionally to ensure high satisfaction.
Requirements & Qualifications • Minimum 1 year of experience as a Reservations Agent in a hotel environment.• Proven experience with Opera PMS and Opera Cloud is required.• Excellent command of both written and spoken English and Arabic.• Good understanding of hotel reservation processes and distribution channels.• Strong attention to detail and organizational skills.• Ability to work under pressure in a fast-paced hospitality environment.• Willingness to work shifts, weekends, and public holidays.