Company DescriptionVndro.com is a B2B platform, specializing in office essentials. We streamline companies' office procurement processes by offering a range of consumables such as stationery, breakroom, cleaning, and IT supplies, with nationwide delivery options.
Role Description The Junior Accounts Executive will act as the operational backbone of the sales cycle. This role focuses on ensuring that sales quotations and orders are priced and processed timely and accurately within the system, coordinating with other teams for timely deliveries, and providing exceptional post-sale support to maintain high levels of client satisfaction and retention.
Key Responsibilities The Junior Accounts Executive will report to and shadow an Account Manager to perform the following:
Quotation Pricing: Accurately and timely process the quotation pricing files Order Processing: Accurately input and manage Sales Orders, online ordering and Back Order required changes. Internal Coordination: Coordinate with the commercial, warehouse, logistics, and finance departments to ensure orders are fulfilled on time, invoices are issued correctly and receivables are timely collected. Documentation: Prepare and organize necessary sales documents, including updated client price lists, client contacts update on the system, new products coding, etc.. Client Support: Respond to client inquiries as requested in regard to order status, product availability, and billing. Issue Resolution: Handle client complaints or delivery discrepancies with empathy and efficiency, escalating complex issues to management when necessary. Client Onboarding: Assist in the onboarding process for clients, ensuring they understand the entire sales process. Follow-up: Conduct post-delivery follow-ups to ensure client satisfaction and encourage repeat business.
Based on the performance of the Junior Accounts Executive, they could be allocated a list of clients to directly handle and manage their accounts.
Required Skills & Qualifications Education: Bachelor’s degree in Business Administration, Marketing, or a related field. Experience: 0–2 years of experience in customer support, sales coordination, or administrative roles (Fresh graduates with strong records are encouraged to apply). Technical Proficiency: Familiarity of MS Office in particular Microsoft Excel, and Google Workspace Communication: Excellent written and verbal communication skills in both English and Arabic. Attention to Detail: A high level of accuracy in data entry and a "detective" mindset to spot errors in orders or invoices.
Core Competencies Target Oriented: A genuine desire to perform tasks and requests quickly to achieve department targets Proactive Problem Solver: Ability to anticipate and understand the internal process to anticipate potential problems and avoid them. Ability to liaise and coordinate with various departments to resolve issues timely Time Management: Ability to manage multiple deadlines and prioritize tasks effectively. Team Player: Willingness to participate, support peers and demonstrate serious engagement during high-pressure periods and deadlines
As part of the application process, please complete the questionnaire here: https://forms.gle/8YB8TEvy ZSfWff7z7