Solution Architect (CRM / Email / Contact Center / Chatbot)
Contract Duration: initial 10 months contract, subject for extension Location: Hybrid – New Cairo (onsite for 3x a week)
Role Overview We are seeking a Senior Solution Architect to lead the end-to-end architecture of customer engagement platforms, including CRM, Email, Contact Center, and Chatbot solutions, for a large-scale banking / financial services environment.
This role will act as the primary architecture authority, owning solution design decisions, ensuring alignment with enterprise architecture standards, regulatory requirements, and customer experience strategy. The architect will work closely with senior business stakeholders, product owners, engineering teams, and vendors to deliver scalable, secure, and compliant omnichannel solutions.
Key Responsibilities Own and define end-to-end solution architecture across CRM, Email, Contact Center, and Chatbot platforms Lead architecture design for customer journeys, omnichannel communication, and digital engagement Ensure solutions comply with banking security, data privacy, and regulatory standards Translate business and CX requirements into robust technical architectures Define integration patterns, data flows, APIs, and event-driven designs with core banking and enterprise systems Review, govern, and sign off architecture designs across delivery teams Provide technical leadership and guidance throughout the build, test, and deployment phases Engage with senior stakeholders and present architecture decisions at executive and steering committee level Collaborate with Enterprise Architecture to ensure alignment with long-term technology strategy Evaluate and manage third-party vendors and platforms
Required Qualifications & Experience8+ years of experience in solution architecture or technical leadership roles Strong experience in banking or financial services (mandatory) Proven background designing solutions within regulated environments Hands-on experience with one or more CRM platforms (e.g. Salesforce, Microsoft Dynamics, Siebel) Experience with Contact Center technologies (e.g. Genesys, Avaya, Amazon Connect, NICE) Experience delivering Chatbot / Conversational AI solutions (e.g. Dialogflow, Azure Bot Framework, IBM Watson) Strong understanding of Email & campaign management platforms Solid knowledge of integration architectures (REST APIs, event-driven, middleware) Experience with data privacy, security, and compliance (PCI-DSS, GDPR, banking regulations) Ability to communicate complex technical concepts clearly to non-technical stakeholders