Qsource is hiring now for a well known company
Work Condition:Working Hours: 9 to 5:30 Days: 5 Days Weekends: Fridays and Saturdays Work type: Onsite Job Location: Nasr city
Job Tasks, Responsibilities, and Duties: Mission
Provide first-level technical support and troubleshooting for end-users, ensuring smooth IT operations across the site. Act as the primary contact for hardware, software, and network issues, delivering timely and efficient solutions aligned with global IT standards. Key Responsibilities· Handle daily IT support requests via the ticketing system Service Now and phone.· Provide on-site assistance for critical issues (e.g., non-working devices).· Support remote sites and distribution centers when required.· Install, configure, and troubleshoot workstations, printers, and peripheral devices.· Manage hardware inventory and stock levels.· Administer user accounts and permissions.· Ensure compliance with IT security policies (passwords, antivirus, backups).· Provide first-level support for Microsoft Teams, Outlook, and Engage platform.· Escalate unresolved issues to Level 2/3 support following defined escalation paths. Required Skills & Qualifications· Diploma or degree in IT or related field.· 2–3 years of experience in IT support or helpdesk environment.· Strong troubleshooting skills for hardware, software, and network issues.· Familiarity with Service Now or similar ticketing systems.· Knowledge of Microsoft 365 ecosystem (Teams, Outlook, One Drive).· Good communication and customer service skills.

Key Competencies· Problem-solving and analytical thinking.· Ability to work independently and under pressure.· Strong organizational skills and attention to detail.· Team player with proactive attitude. Key Soft Skills· Communication: Ability to explain technical issues clearly to non-technical users.· Empathy & Patience: Maintain a positive attitude when assisting frustrated users.· Adaptability: Handle changing priorities and unexpected technical challenges.· Collaboration: Work effectively with cross-functional teams and external vendors.· Time Management: Prioritize tasks to meet SLAs and minimize downtime.· Continuous Learning: Stay updated on new technologies and best practices. Performance Indicators· Ticket Resolution Time within SLA.· First Contact Resolution Rate.· User Satisfaction Score.· Compliance Adherence.· Documentation Accuracy.

Job Qualifications: *Install, configure, and maintain Windows-based application server. *Troubleshoot performance issues and optimize system configurations. *Work closely with applica Gons, DBAs, and network/security teams to support deployment and maintenance of businesscritical applications. *Monitor server health, application performance, and resource utilization. *Implement and maintain security best practices, including access control, encryption, and auditing. *Manage Active Directory permissions, group policies, and role-based access. *Manage backups, disaster recovery plans, and business continuity processes. *Perform regular recovery testing to ensure readiness.