Company Description

ETISAL International Group is a leading Business Process Outsourcing (BPO) company with extensive expertise in the Middle East and Far East markets. We specialize in offering customized solutions that address the unique outsourcing needs of our clients, enabling them to focus on their core businesses while delivering superior customer service. Our mission is to provide high-value, innovative, and client-centric BPO services, driven by our commitment to quality, transparency, and operational excellence. Through global outreach and a deep understanding of diverse cultures, we implement industry-best practices and state-of-the-art technologies to exceed client expectations.

Role Description

This is a full-time on-site role for a Back Office / Voice and Voice Account professional, based in Cairo, Egypt. The responsibilities include handling back-office operations, communicating effectively with clients and stakeholders, providing exceptional customer service, and supporting activities related to finance and sales. The individual will work closely with the team to ensure seamless and efficient service delivery while maintaining high-quality standards.

Qualifications

Proficiency in Back Office Operations and associated administrative tasks Strong Communication skills to interact effectively with clients and team members Experience in providing exemplary Customer Service and resolving inquiries Knowledge of Finance and Sales operations is advantageous Fluency in English is required, both verbal and written Ability to work on-site in Cairo, Egypt Organizational, problem-solving, and multitasking skills Experience in the BPO industry is a plus