- Maintain existing client relationships.
- Identify opportunities for cross-selling and upselling.
- Conduct regular client and broker meetings to ensure satisfaction and address complaints.
- Monitor portfolio loss ratio and provide detailed reports.
- Implement cost-saving initiatives through chronic disease management and digital delivery.
- Collaborate with the technical team to achieve target loss ratios for all lines of business.
- Consolidate business on monthly basis.
- Update renewal sheets and sales points weekly.
- Maintain relationships with AXA and clients/brokers.
- Efficiently handle complaints and resolve them internally and externally.
- Provide support to clients for internal functions.
- Conduct regular meetings with internal functions to improve AXA processes.
- Educate clients on the AXA operating model.
- Conduct onboarding presentations for new members.
- Contribute to team reporting and analysis.
- Implement digital cards to reduce physical card usage by 75%.
- Explore opportunities for B2B2E channel development.
- Acquire and maintain knowledge of AXA products.
- Perform additional duties as assigned by the manager.
Job Specification