- Warmly greet and welcome clients
- Manage all bookings through phone calls, instagram messages and website
- Plan appointments and waiting list for clients properly.
- Answer messages on FB, instagram and WhatsApp
- Follow up with clients feedback about the service after each service
- Confirm appointments with clients
- Efficiently process payments and transactions (instapay/cash/visa)
- Inform clients about new services and discounts
- Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
Proven experience as front desk representative, agent or relevant positionimportant to have beauty knowledge (nails, lashes, microblading, etc) Familiarity with Microsoft office (excel sheets)Able to speak and write English with non-speakers clientsStrong communication and people skillsGood organizational and multi-tasking abilitiesProblem-solving skillsCustomer service orientationUniversity Graduated