- Manage and oversee daily operations of all F&B outlets, ensuring smooth and efficient workflows.
- Implement operational strategies to enhance customer experience and optimize service delivery.
- train, supervise, and evaluate F&B staff to ensure high performance.
- Create and maintain staff schedules to ensure adequate coverage during peak times.
- Foster a positive and collaborative work environment to enhance team morale.
- Ensure compliance with health, safety, and hygiene regulations.
- Monitor and maintain food and beverage quality standards.
- Address customer feedback and complaints promptly and effectively.
- Monitor inventory levels and coordinate with suppliers for timely replenishment.
- Analyze financial reports to identify opportunities for cost savings and revenue growth.
- Introduce new menu items, promotions, and events to attract customers.
- Stay updated on industry trends and implement innovative practices.
- Address and resolve any service-related issues to maintain high customer satisfaction.
Proven experience as operation manager with at least 2-4 years in a managerial role.Strong leadership and team management skills.Maximum age 45 years Excellent communication, problem-solving, and organizational skills.Customer-focused mindset.Ability to multitask and prioritize in a fast-paced environment.Strong decision-making and analytical skills.