Job Purpose:

Acquires & grows base of BB customers in order to meet KPIs set.

Build strong & long-term business relationship with targeted business banking customers by offering best in class financial service.

Key Accountabilities:

• Achieve KPIs by strictly following his key performance activities ( KPAs).
• Report his KPAs on weekly basis to the business banking area manager.
• Personally and proactively build the branch business banking portfolio of asset and liabilities.
• Enhance Business banking revenue by maximizing direct revenue from fees and commissions
• Keeps updated and learns in-depth the more complicated products offered by the competition.
• Grows the number of new account relationships via conversion of branch walk-ins, customer referrals, marketing leads and self-generated leads.
• Proactive in assessing financial needs of customers.
• Responsible for achieving & delivering his/her targets in terms of acquisition, liabilities, asset and fee income for his/her Advising Zone.
• Assisting the Business banking Area Manager in periodically evaluating performance levels as defined in the business plan.
• Totally responsible for business banking customer complete satisfaction for his advising zone.
• Proactively solve customers’ problems and provide customer technical advice.
• Follow up with others (Credit/ Operations) Departments, pipeline or tools available (Jupiter) on pending cases.
• Achieving target sales activities of (outbound calls, sales visits, cross sell ratio to walk-in customers) as defined in the commercial action plan.

Quality & Services

• Ensure proper stationeries and merchandising in the Branch at all-time guided by communication plan.
• Ensure handling and covering all customer requests/ inquiries to ensure services excellencies
• Efficiently handle customer’s complaints, escalating as appropriate.
• Responsible for operations of (Express Banking, Advisory) in terms of authorizations, custodians and reviewing all related reports.
• Regularly promote the usage of other delivery channels via day-to day contacts with the customers.
• Ensure continuous flow of appointments at Advising Zone.

CBE, Compliance, Audit, Procedures

• Responding to Compliance Dept. requirements in terms of obtaining proper approvals
• Ensure implementation of all Bank policies / procedures / KYC compliance requirements are in place
• Ensure following set procedures / policies as per designation letter.
• Ensure full adherence to credit policies and required documentations.
• And any other assigned tasks.

Experience and other requirements

Minimum 4 years of experience out of which 2 years relevant banking experience in BB or SME’s (Relationship Officer – Credit Analyst – Senior Customer Service)

Credit Course is a must