- Welcoming visitors at the front desk by greeting, directing and announcing them appropriately.
- Handling incoming phone calls by screening and directing them appropriately.
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
- Answer all incoming calls and redirect them or keep messages
- Receive letters, packages etc. and distribute them
- Provide basic and accurate information in-person and via phone/email.
- Maintain office security by following safety procedures and controlling access via the reception desk.
- Order front office supplies and keep inventory of stock.
- Update calendars and schedule meetings.
- Manage Meeting rooms reservations and ensure they are kept clean and ready for meetings.
- Keep updated records of office expenses and costs.
- Provide excellent customer service.
- Monitor office expenses and costs
- Take up other duties as assigned (travel arrangements, schedules etc.)
- Perform other clerical receptionist duties such as filing, photocopying etc.
● Proven experience as front desk representative, agent or relevant position● Familiarity with office machines (e.g. printer etc.)● Knowledge of office management and basic bookkeeping● Proficient in English (oral and written)● Excellent knowledge of MS Office (especially Excel and Word)● Strong communication and people skills● Good organizational and multi-tasking abilities● Problem-solving skills● Customer service orientation● A bachelor's degree in management or any related field