- ● Answer questions from staff and provide guidance and feedback
- ● Anticipate escalation and take over calls when needed
- ● Devise ways to optimize procedures and keep staff motivated
- ● Measure performance with key metrics such as call abandonment, calls waiting etc.
Very Good English (Writing & Reading)Male Graduates of Commerce or Economics Age Limit: 27No Experience or Up to 1 Year of ExperienceOpportunity to get promoted