- Handling Customers bounced checks & follow the financial situation of the client.
- Follow up on the collection and allocation of payments.
- Handling the customer requests such as (re-schedule, Postpone, redeposit checks)
- Communicating with the owners through different channels (WhatsApp, Mobile messages & community App)
- Handling client calls either phone calls or face to face
- Receiving clients from call center and handling them.
- Arranging appointments and meetings.
- Handling in bound and out bound calls.
- Handling legal clients and taking required actions
- Dealing with finance and legal teams to handle clients’ cases
Bachelor Degree in any relevant.Proven experience in customer service or collection role.Relationship building.Analytical Skills.Communication skills.Problem-solving.Attention to detail.Multitasking.Conflict resolution.Upper Intermediate English level.Proficiency in Microsoft applications.