We are looking for an onsite application support engineer who will work in customer site in New Capital and will be responsible for:
- Troubleshooting technical issues.
- All types of data entry and reporting
- Validate entered data.
- User Authorization & Administration
- Periodic update of system and features upgrades
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Following up with clients to ensure the problem is resolved.
- Managing multiple cases at one time.
- Ensure all issues are properly logged.
- Prioritize and manage several open issues at one time.
- Properly escalate unresolved issues to software developers.
- Track issues through to resolution, within agreed time limits.
- Diagnose, research, troubleshoot and identify solutions to software issues.
- Develop reports using excel, PowerBI and Microsoft SSRS.
BSc/BA in Computer Science, Engineering, Business, or a related fieldITI Certification is a plus.Proven work experience as an Application Support Engineer or similar rolePrevious experience customer services is advantageousExtensive experience in deploying, optimizing and maintaining softwareExcellent analytical and problem-solving abilitiesExceptional customer service and interpersonal skillsSuper collaboration and communicationGreat organization and time managementRelevant training and/or certifications as an Application Support Engineer