- Build relationships with key employees among customers
- Create plans to address clients’ business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
Client Relations Manager● Proven experience as a Client Relations Manager or Relationship Manager● Proven track record of meeting and exceeding targets● Background in customer service; industry knowledge is a plus● Experience tracking relevant KPIs (e.g. customer satisfaction)● Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)● A customer-oriented attitude● Excellent communication and negotiation skills● Problem-solving aptitude● Ability to work well with a team● BSc/BA in Business Administration, Marketing or a related fieldPrevious experience in advertising and media agencies and companies.