The Body and Paint Service Advisor is responsible for providing exceptional customer service by acting as the liaison between customers and the body shop. This role involves handling customer inquiries, preparing estimates for body and paint repairs, and coordinating repair processes with technicians. The ideal candidate ensures the smooth operation of service activities, manages customer expectations, and ensures a timely and high-quality repair experience.
Bachelor's degree in mechanical engineering.Experience: Minimum of 2years in the automotive industry, preferably in body and paint Strong communication and interpersonal skills.Estimation Ability: Proficient in preparing accurate repair estimates for labor and part.Record Keeping: Experience in maintaining detailed records of customer interactions, repair histories, and service providedTechnical Knowledge: Solid understanding of body and paint repair processes.