Job purpose :
- Managing the Service Operations to offer outstanding services to our customers and retain them in a value chain until the next vehicle purchase.
Job Description :
- Develop service organization and operating procedures (SOPs) and maximize usage of KPIs to manage effectively.
- Setting up and maintaining the service desk.
- Supervising other members of the service delivery team.
- Maintaining customer relationships and improving response and delivery times.
- Updating service methods to improve overall efficiency.
- Resolving any service problems and customer complaints.
- Conducting periodic appraisals of team members and identifying areas for improvement.
- Creating and presenting regular reports to senior management.
- Instructing customers on equipment operation, care, and maintenance.
- Coordinate activities within the service division, with other divisions, and with external partners/suppliers.
- Evaluate service centers’ development needs (capacity, manpower, capex, etc...).
BSc in Automotive or Mechanical Engineering.+10 years’ experience with 4 years in a similar position.Leading edge in department strategy.Fully operational knowledge in service retail operations management, warranty & technical support management, and insurance management.