- Install, upgrade, monitor, and maintain E-Mail system (Lotus Domino Server) required for business communication
- Troubleshoot mail routing, replication, calendaring and scheduling to provide the best possible mail service level and availability
- Administrate and manage collaboration servers such as Traveler as well as E-mail Content filtering (Anti-Spam/Virus) to facilitate access to business mails with security/privacy control
- Ensure all messaging system components are maintained at the appropriate software levels as per Vendor support matrix and recommendations to minimize operational risks, and implement if necessary according to the Change Management Cycle
- Manage and test the Disaster Recovery (DR) for messaging system components to guarantee the consistency of the configuration and other recommendations as per Vendor recommendations
- Monitor messaging system performance to guarantee system availability/stability is optimized
- Resolve escalated Service Desk Messaging system problems to guarantee that business services are always reachable
- Apply regular health-check on the messaging system components in order to optimize performance and to proactively detect possible failures/problems
- Deploy e-Mail security baseline, audit requirements and Payment Card Industry (PCI) related requirements on all Messaging system components while abiding to the Change Management Process
Policies, Processes and Procedures
- Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
Day-to-day Operations
- Follow the day-to-day operations related to own jobs in the IT Infrastructure Management department to ensure continuity of work
Compliance
- Comply with all relevant CBE regulations, banking laws, AML regulations and internal policies and code of conduct in order to maintain sound legal position and mitigate any potential risks
Requirements
Bachelor degree of Computer Engineering, Computer science or equivalent education
- For Senior Administrator: Minimum 4 - 5 years of experience in a dedicated E-mail administration role
- Excellent Knowledge in Email products and technologies:
- MS Exchange 2013 to 2019
- MS Exchange ActiveSync
- MS Exchange Archiving
- Mail Gateways & Content filtering solutions
- Knowledge in CommVault or other e-mail archiving solutions is a plus
- HCL Lotus Domino knowledge is a plus
- Mandatory Certifications:
- Microsoft E-mail administration certification
Skills
- Good command of English and Arabic languages
- Good Communication and Presentation skills
- Good Analytical Thinking and Problem Solvin