We are seeking a highly skilled and detail-oriented E-commerce Operations Specialist to join our team. The E-commerce Operations Specialist will be responsible for managing and optimizing various aspects of our e-commerce operations, ensuring smooth and efficient online sales processes. This role requires a strong understanding of e-commerce platforms, inventory management, and customer service, analytical skills, a keen eye for detail, and a passion for delivering exceptional online shopping experiences.

Responsibilities:

E-commerce Platform Management:

• Manage and maintain the company's e-commerce platform, ensuring it is user-friendly, functional, and up-to-date.
• Monitor website performance, resolve technical issues, and collaborate with IT teams to implement necessary improvements.
• Conduct regular audits to ensure accurate product listings, pricing, and availability.

Inventory and Order Management:

• Oversee inventory levels, monitor stock availability, and coordinate with the supply chain team to ensure timely replenishment.
• Manage order processing, fulfilment, and shipping to ensure accurate and timely delivery of customer orders.
• Implement effective inventory control measures, including forecasting, tracking, and reporting on stock levels and sales performance.

Digital Marketing and Promotions:

• Collaborate with the marketing team to develop and execute digital marketing campaigns, including email marketing, online advertising, and social media promotions.
• Monitor and analyze campaign performance metrics, making data-driven recommendations for optimization.
• Assist in creating and managing product listings, ensuring accurate and compelling product descriptions, images, and SEO optimization.

Customer Service and Support:

• Respond promptly to customer inquiries and resolve any issues or complaints related to online orders.
• Maintain a high standard of customer service, ensuring positive customer experiences throughout the purchasing process.
• Collaborate with the customer service team to address customer feedback, provide product information, and handle returns or exchanges.

Performance Analysis and Reporting:

• Track and analyze key performance indicators (KPIs) related to e-commerce operations, such as conversion rates, website traffic, and sales metrics.
• Generate regular reports on e-commerce performance, identifying trends, areas for improvement, and growth opportunities.
• Utilize analytics tools to gain insights into customer behavior and preferences, and apply findings to enhance the online shopping experience.