• Participates in the development of the Service Field plans including manpower and material for the team in assigned territories to optimize utilization.
• Monitors Service Field projects within assigned territory, ensuring cost and progress are tracked and potential issues mitigated. 
• Assesses the performance of assigned territory against annual plans to ensure the Service Field KPI’s are achieved in a timely manner. 
• Monitors the territory expense and operational budgets with inputs from the contracted plan and drives the Service Field team’s compliance to the plan.
• Improve field efficiency using.
• Manages quality audits across client sites to ensure Service Field teams are operating within the prescribed quality parameters, and following operational safety procedures.
• Conducts field visits across client sites in the assigned territory to maintain a high level of rapport with key stakeholders and reinforce the company commitment to customer service. 
• Manages the coordination with the other departments to ensure that the terms and conditions of all service, repair and modernization contracts are implemented.
• Conducts coaching of Service Field team members ensuring they are mentored on field and learn from that experience. 
• Implements corrective actions to remediate operational and performance problems within the assigned territory.
• Provides Service Operations Manager with timely information on Service Field operations in the assigned territory to enable effective decision making.

Prepares performance reports for the Service Field teams within assigned territory and publishes a monthly report to Service Operations Manager.