Experience Needed: 1–2 years
Career Level: Entry Level (Junior / Fresh Graduate)
Education Level: Bachelor’s Degree
Salary: Confidential
Job Categories: Marketing / PR / Advertising, Media / Journalism / Publishing

Job Description

We are looking for a Social Media Moderator to manage online communities, moderate content, and ensure a positive experience for customers and followers across social media platforms. The role also involves liaising with influencers, monitoring industry trends, and supporting customer service operations.

Key Responsibilities

• Moderate social media pages and private merchant communities.
• Communicate with industry professionals and influencers to strengthen networks.
• Manage community admin accounts, process emails and complaints, escalate issues when necessary.
• Produce reports on moderation statistics, issues, and outcomes.
• Monitor industry and company information to anticipate potential issues.
• Collaborate with customer service to ensure timely responses to inquiries.
• Respond to customers on social media to improve user experience.
• Identify potential sales leads and educate customers on product features and services.
• Manage existing online cases, perform follow-ups, and meet operational targets.
• Investigate and resolve reported social media issues, including account support and abusive content.

Requirements

• Excellent communication and problem-solving skills.
• 1–2 years of experience, preferably in customer care or social media monitoring.
• Bachelor’s degree in Commerce or a related field; university grade preferably Excellent or Very Good.
• Detail-oriented, proactive, and able to work independently.
• Familiarity with social media platforms and community management tools.