Clinical Trial Concierge & Data Coordinator

About Delve Health

At Delve Health, we believe technology alone isn't enough to make clinical trials successful. Patients need real people who understand their journey, and research teams need reliable operational support to keep studies running smoothly.

We combine eClinical technology, connected health devices, and dedicated patient concierge services to improve participant engagement, data quality, and clinical trial execution.

We're looking for a Clinical Trial Concierge & Data Coordinator who understands the day-to-day operations of clinical research and enjoys working with patients, sites, and study teams.

About the Role

This is a hands-on clinical trial support position combining patient concierge services, clinical data coordination, and study documentation.

You'll support active clinical studies by communicating with participants, managing study-related data entry, maintaining accurate records, and assisting with site and sponsor workflows.

We are especially interested in candidates who have previously worked as Data Coordinators or Clinical Research Coordinators at investigative sites.

Key Responsibilities

Clinical Trial Data Coordination

Enter, review, and maintain study data in Electronic Data Capture (EDC) systems
Complete and update electronic Case Report Forms (eCRFs) accurately and on time
Identify incomplete, inconsistent, or missing information and coordinate corrections with authorized study personnel
Assist with data queries, documentation follow-up, and data quality checks
Track outstanding forms, overdue assessments, missing information, and study deliverables
Support ePRO/eCOA diary completion tracking and related documentation

eTMF & Study Documentation

Assist with organizing, uploading, and maintaining documents within electronic Trial Master File (eTMF) systems
Understand essential clinical trial documents, including informed consent forms, delegation logs, training records, and regulatory documents
Maintain accurate filing, version control, and document tracking
Follow up with study teams on missing, incomplete, or outdated documentation
Support document reconciliation and inspection-readiness activities
Maintain compliance with study SOPs and applicable GCP requirements

Patient Concierge & Engagement

Communicate with clinical trial participants by phone, email, SMS, or approved study communication platforms
Assist patients with study onboarding, appointment reminders, diaries, questionnaires, and device-related questions
Provide clear instructions about study activities according to approved protocols and scripts
Track patient engagement, missed activities, and potential participation barriers
Escalate medical questions, adverse event reports, and protocol concerns to authorized clinical personnel
Document all participant interactions accurately in study systems

Clinical Site & Study Operations Support

Understand clinical trial site workflows, from screening and enrollment through follow-up and study closeout
Support scheduling, visit tracking, and communication with research sites
Coordinate follow-up on incomplete study activities and outstanding documentation
Work with site coordinators, project managers, and other clinical operations personnel
Maintain study trackers, operational reports, and relevant databases
Help identify workflow gaps that could affect study timelines or data quality

Required Qualifications
At least 1–2 years of experience working in clinical trials or clinical research operations
Experience with clinical trial documentation, data entry, or research site workflows
Familiarity with EDC systems, electronic Case Report Forms (eCRFs), and clinical data management processes
Basic understanding of eTMF systems and essential clinical trial documentation
Understanding of Good Clinical Practice (ICH-GCP) principles
Excellent attention to detail and organizational skills
Strong written and verbal English communication skills
Comfortable working with multiple technology platforms and managing several study-related tasks
Ability to work independently and follow study-specific procedures

Preferred Qualifications
Previous experience as a Clinical Trial Data Coordinator, Site Data Coordinator, Clinical Research Assistant, or Clinical Research Coordinator
Experience working directly with clinical research sites
Familiarity with systems such as Medidata Rave, Veeva Vault, REDCap, Oracle Clinical, or similar EDC/eTMF platforms
Experience with ePRO, eCOA, eConsent, or patient engagement platforms
Experience supporting patient recruitment, screening, enrollment, or retention activities
Familiarity with query management, source documentation, study trackers, and data cleaning activities
Knowledge of HIPAA, data privacy, and clinical trial documentation standards

Who Will Succeed in This Role?

We're looking for someone who:

Is extremely detail-oriented and takes pride in accurate data
Understands why documentation and data quality matter in clinical trials
Enjoys helping patients and communicating with research teams
Is proactive about following up on missing information
Can move comfortably between participant support and data coordination tasks
Learns new software platforms quickly
Understands the importance of confidentiality, compliance, and accurate recordkeeping