Company Description TP Group, previously known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In response to the AI era, the company has evolved its brand and operations to stay sharp, modern, and at the forefront of customer interaction solutions. TP focuses on delivering intelligent, empathetic, and technology-enabled services across diverse industries. Team members benefit from working in a forward-looking organization that values innovation, adaptability, and human-centered experiences. The company continues to build future-proof solutions while supporting employees with structured training and development opportunities.

Role Description The Booking & Tourism | English Call Center role is a full-time, on-site position based in Cairo, Egypt. In this role, team members handle inbound and outbound calls in English, assist customers with travel bookings, reservations, and itinerary changes, and provide accurate information on tourism services, policies, and pricing. Daily tasks include resolving customer inquiries, managing complaints with empathy, upselling or cross-selling travel-related products when appropriate, and documenting interactions in the system with clear and complete records. Team members collaborate with colleagues and supervisors to meet performance targets, follow established procedures, and maintain high service quality standards. The role requires consistent adherence to schedules, participation in coaching and training, and continuous improvement of product and destination knowledge.

Qualifications

• Strong Communication skills, including fluent spoken and written English, active listening, and clear, professional telephone etiquette.
• Knowledge or experience in Travel & Tourism, such as familiarity with booking processes, destinations, and common travel products or services.
• Customer Service skills, including problem-solving, empathy, patience, and the ability to manage challenging interactions calmly.
• Sales and Marketing abilities, including basic sales techniques, upselling or cross-selling, and understanding of customer needs and preferences.
• Ability to work on-site in Cairo, Egypt on a full-time basis, with flexibility to follow rotating shifts, weekends, or holidays if required.
• Comfort using computer-based systems, CRM tools, and standard office software, with good typing accuracy and speed.
• Previous call center or hospitality/travel industry experience is an advantage but not mandatory.
• High school diploma or equivalent; additional education in tourism, business, or related fields is a plus.