• Process and manage sales orders, purchase requisitions, and stock transfers using SAP SD & MM modules

• Answer incoming calls and respond to customer’s emails

• Management and resolve customer complaints

• Manage product movements, including goods receipt, issue, and returns, in compliance with company SOPs

• Maintain accurate records of material transactions, delivery notes, and billing documentation in SAP

• Identify and escalate issues to supervisors

• Provide product and service information to customers

• Research required information using available resources

• Research, identify, and resolve customer complaints using applicable software

• Route calls to appropriate resources

• Document all call information according to standard operating procedures

• Recognize, document, and alert the management team of trends in customer calls

• Follow up customer calls where necessary

• Complete call logs and reports

• Other duties as assigned

Requirements

• Fluent English Speaker

• 1+ Years experience in a reputable call center

• ERP system experience, SAP is a plus

• Bachelor’s degree

• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.

• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.

• Proficiency with necessary technology, including computers, software applications, phone systems, etc.