Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. As the organization evolves in the AI era, TP focuses on delivering sharper, more modern, and empathetic customer experiences. The company combines human talent with intelligent technologies to support clients across diverse industries. TP offers future-ready career paths, continuous learning, and a dynamic work environment. Team members are encouraged to grow, innovate, and contribute to high-quality service standards.
Role Description The English Call Centre Agent B2 role is a full-time, on-site position based in New Cairo. In this role, the agent responds to inbound customer calls, handles inquiries, and provides accurate information and support in English. Day-to-day responsibilities include identifying customer needs, resolving issues efficiently, and documenting interactions in the system. The agent is expected to follow established procedures, adhere to quality and performance standards, and maintain a professional and empathetic communication style. Collaboration with supervisors and peers to improve processes and customer satisfaction is also part of the daily work.
Qualifications

• Strong English communication skills at B2 level or higher, including clear speaking, active listening, and professional writing.
• Customer service capabilities such as problem-solving, patience, and the ability to handle high-volume calls calmly and efficiently.
• Basic computer literacy, including typing skills, use of CRM or call center software, and comfort navigating multiple systems.
• Ability to work on-site in New Cairo and maintain reliable attendance and punctuality in a structured full-time schedule.
• Completed university degree or recent graduation preferred, with openness to training and continuous skill development.
• Attention to detail, adaptability to changing processes, and willingness to follow company policies and compliance standards.