Job Purpose

•To own, manage and develop Mobile commerce Service operations and ensure achieving unit strategy, reach set targets and objectives.

Report To Position Name

•Responsible for the Product E2E product handling that meets Etisalat standards & deliver a user-friendly service. • Sets, develops & ensure execution of internal & external processes to achieve operational excellence for Mobile Commerce •Full Ownership & handling of Mobile Wallet Operational Issues & working with all stakeholders to continuously enhance & upgrade both Sales & After Sale Processes/Experience •Liaise the business relationship across all internal & external partners (e.g. Central Bank of Egypt, Partner Bank, Technical platform provider..etc) to ensure consistency of the work flow and identify valuable business opportunities that serves both Etisalat & customers’ welfare •Demonstrates compliance with Egyptian Banking laws by working closely with Central Bank of Egypt Regulations to ensure detection & elimination of illegal Financial acts (e.g. Money Laundry or Terrorism Funding) •Resolution of 100% of all sales channels spotted operational & system issues •Set all sales channels related process covering the whole work flow of Mobile Commerce • Actively manage the Mobile Commerce Operations Team’s day to day tasks by supporting Acquisition & Business Development Teams to achieve their targets and to help in eliminating any revenue loss • Meet all management ad-hoc requirements within acceptable timelines • Ensure proper managing of all raised key operational activities within segment, supervising their planning, implementation phases, while trying to squeeze our TTM & launching bug free products •Evaluate operational processes for the business area and improve opportunities to promote a customer focused portfolio •Manage & leverage customer experience journey across all touch points to build engagement •Ensure team immediate reporting of issues & incident reports & ensure all critical issues are raised within proper escalation forums