TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In response to the AI era, the company has evolved its brand and operations to be more modern, agile, and empathetic while maintaining its strong industry presence. TP focuses on intelligent, technology-driven solutions that support clients across diverse sectors. The organization is committed to creating future-proof customer experience models that meet changing market needs. Team members join a company that values innovation, adaptability, and human-centric service.

Role Description The Customer Service Representative (B2) role at TP is a full-time, on-site position based in Cairo, Egypt. In this role, the representative will handle inbound and outbound customer interactions, respond to inquiries, resolve issues, and provide accurate information about products and services. Daily responsibilities include maintaining detailed records of customer contacts, following established procedures and scripts, and escalating complex cases when necessary. The representative will focus on delivering a consistent, high-quality customer experience, meeting performance targets, and contributing to customer satisfaction and loyalty. Collaboration with team members and supervisors to improve processes and share feedback is also part of the day-to-day work.

Qualifications

Ability to work effectively as a Customer Service Representative, handling diverse customer interactions with professionalism.

Strong Customer Support skills, including responding to inquiries, troubleshooting issues, and providing clear information.

Focus on Customer Satisfaction, with a commitment to resolving concerns promptly and courteously.

Understanding of Customer Service fundamentals and best practices in contact center environments.

Capability to contribute to a positive Customer Experience through empathy, active listening, and problem-solving.

Excellent verbal and written communication skills in English; additional language skills are an advantage.

Comfort working in an on-site, fast-paced environment in Cairo, Egypt, with flexibility for shift-based schedules if required.

Basic computer literacy, including use of CRM systems and common office applications.

Previous experience in a call center or customer-facing role is preferred but not mandatory.

High school diploma or equivalent; further education in business, communication, or related fields is an asset.

Requirements

• Required Skills & Expertise:
• Demonstrated proficiency in Customer Care, Customer Service, and Customer Support principles.
• Exceptional Communication skills, both verbal and written, with a strong emphasis on English Language (B2 proficiency).
• Proven ability in Problem-solving and effective Conflict Resolution.
• Strong capabilities in Active Listening and genuine Empathy.
• Adept at Time Management and efficient Data Entry.
• Familiarity with CRM Software or a quick learner with new technologies.
• A true Teamwork player with high Adaptability to changing situations.
• Experience Requirements:
• A minimum of 0-2 years of experience in a customer-facing role. We welcome fresh graduates and those new to the field who possess a passion for service!
• Career Level Expectations:
• This is an exciting Entry Level opportunity, perfect for individuals eager to launch their professional career in a supportive and dynamic environment.