Jobs / Night Shift Jobs / Customer Service Representative
On-site Full Time
Sutherland -
Egypt , Cairo
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Sutherland

Job Details

Employment Full Time
Category Information Technology
Industry Telecommunications
Job Description

Provide professional technical support and troubleshooting to customers. Identify and resolve technical issues efficiently. Guide customers through solutions in a clear and friendly manner. Document customer interactions and reported issues accurately. Deliver an excellent customer experience while meeting performance standards. Work effectively in a fast-paced, team-oriented environment.

Qualifications

Excellent English communication skills. Strong problem-solving and troubleshooting abilities. Good computer and technical skills. Customer-focused with a professional attitude. Ability to multitask and work under pressure. Willingness to work rotational shifts, including overnight shifts. Previous technical support or customer service experience is a plus, but not mandatory.
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About Sutherland
Egypt, Cairo
Telecommunications
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