Job Description & Summary
Job Responsibilities:
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Install and configure laptops to support the onboarding process of the new employees.
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Handle the on-boarding process in terms of delivering IT equipment, collecting relevant documentation, and giving IT induction when required.
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Provide IT support for all related issues in domains of hardware (laptops, Printers, smartphones (iPhoneAndroid) and software (Windows 10, Google Suite and in-house applications).
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Provide remote or on-site IT support for ETIC staff;
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Perform IT assets management activities in terms of registration, assignment, and recycling of IT assets over the relevant systems.
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Provide on site support for meeting rooms and video conferences.
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Work with firmwide IT teams to manage local IT operations to ensure the IT systems are operating reliably, and IT requests are being handled through the right channels;
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Work with firmwide IT teams to assess technical and operational requirements of business solutions, and implement / test system solutions;
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Responsible for the efficient and effective delivery of quality IT service to ETIC staff;
What we are looking for:
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0-1 year of experience in IT Support role;
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Immediate Hire
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A self-motivated fast learner, who can demonstrate initiative and adaptability to a dynamic environment;
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Ability to work in a team environment with a professional and enthusiastic attitude;
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Android, IOS apps experience, Networking/Computer Science background;
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CCNA MCSA knowledge is preferable;
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ITIL Foundation Certification is a plus;
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Good oral and written communication and interpersonal skills;
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Proficiency in English;
Additional application instructions