Company Description Pioneer Media Academy is a specialized training institution focused on developing talent in media arts and communication. Located in 6th of October City, the academy offers practical, industry-aligned programs for individuals seeking careers in television, radio, digital media, and related fields. Learners gain hands-on experience with modern media tools and techniques, guided by experienced professionals. The academy aims to prepare participants for real-world media environments through intensive training, workshops, and applied projects. Pioneer Media Academy provides a dynamic, creative atmosphere that supports skill growth and professional development.
Role Description The Telesales Specialist will work full time on-site at Pioneer Media Academy in 6th of October City, engaging prospective learners and partners by phone to promote the academy’s programs and services. Day-to-day responsibilities include making outbound calls, responding to inbound inquiries, explaining course offerings, and guiding potential participants through the enrollment process. The role involves maintaining accurate records in the CRM system, following up on leads, and meeting individual and team sales targets. The Telesales Specialist will collaborate with the marketing and training teams to align messaging, provide feedback from customers, and support promotional campaigns. This position requires consistent professional communication, adherence to sales processes, and a strong focus on delivering a positive experience for every contact.
Qualifications
Candidates should possess strong Communication skills, including clear phone etiquette and the ability to explain information in an engaging, professional manner. Candidates should possess Sales skills, including lead qualification, persuasive closing techniques, and experience working toward measurable targets. Candidates should possess Customer Service and Customer Support skills, ensuring inquiries are handled promptly, respectfully, and with problem-solving focus. Candidates should possess Training-related skills, such as the ability to understand learning programs and explain their value to potential participants. Relevant qualifications include prior telesales or call center experience, familiarity with CRM or lead management tools, and basic computer literacy. Additional beneficial qualifications include strong organizational skills, resilience in a fast-paced environment, teamwork, and proficiency in both written and spoken English and Arabic.