Overview

We are looking for an outstanding technical professional to join our team, where you will play a pivotal role in ensuring the continuity and efficiency of our technical systems. At our company, we are committed to providing innovative solutions to our clients, and we believe that technical support is the backbone of these operations.

Key Responsibilities and Duties

• Manage and process technical support requests and resolve customer technical issues via chat efficiently and in a timely manner.
• Install and configure the company's various systems and train clients on how to use them properly.
• Document software and technical solutions and contribute to the company's system development projects.
• Monitor and improve the efficiency of the infrastructure and networks for users and clients.

Qualifications and Requirements

• Academic Qualification: A bachelor's degree in one of the following majors: (Computer Science / Engineering / Accounting).
• Experience: At least two years of experience in the fields of technical support and Customer Relationship Management (CRM) systems.
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• Cognitive and Technical Skills:
  • Full familiarity with accounting systems and their management.
  • Strong knowledge of IT networks and technical support.
  • Excellent written communication skills via chat with quick thinking and problem-solving abilities.