About the Role:

We report our customers repayment behaviour to Al Etihad Credit Bureau (AECB) and Saudi Credit Bureau (SIMAH). That data follows people to every other lender in the country, so getting it right matters to them and to us. This role owns that pipeline end to end: the daily submissions, the logic behind them, the errors that come back, and the disputes customers raise when something looks wrong. You will sit between a regulator and our production data models, and you will be the person who knows how both actually work.

• Run the daily cycle submissions, acknowledgements and error reports and fix errors at the source rather than patching the output.
• Resolve customer disputes within SLA: check the claim against our data, correct or remove the record where it is warranted, and escalate the rest to the right team.
• Own the reporting logic in dbt on BigQuery, along with the exclusion lists and data-quality checks that sit around it.
• Build reporting logic for new products and validate it with Credit Bureau before go-live.
• Tune submission volume and cadence against the Credit Bureau data dictionary.
• Be our point of contact with the Credit Bureau for clarifications, Service Desk tickets and processing capacity.

• 2-4 years of experience as a data, risk or reporting analyst in a lending company, fintech, financial services or similarly regulated environment.
• Strong SQL, and real experience working with large datasets in BigQuery.
• The ability to read a technical specification closely and apply it exactly as written.
• An investigative habit: you check the data before you act on a ticket, and you write down what you found.
• Fluent English, written and spoken you will be working with a regulator, customer service teams and engineers.
• Comfort with fixed SLAs, and the patience to work with an external counterparty that moves at its own pace.