Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Specialist Sales, Digital Payments

The Manager, Specialist Sales- Digital Payments, West Arabia

The Customer Solutions Center (CSC) is the function which enables Mastercard to develop better solutions & bundles for prioritized consumer segments in markets.

It is the housing for all Mastercard capabilities in a geography, and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard s extensive toolbox of products and services offerings.

The Manager, Specialist Sales- Digital Payments will be responsible for all Digital & Authentication assets for the market as well as for driving the key Digital KPIs for the cluster. This includes MDES (Tokenization), International Wallets, Click 2 Pay, Agentic Commerce, Passkeys etc. and all future digital assets. For these products, he/she will carry the key performance KPIs and be the subject matter expert for the front line as well as the solution specialist within the CSC for any opportunities related to the above assets.

The Manager, Specialist Sales- Digital Payments will report to the Digital Products Lead within the Customer Solutions Center and will be managing the West Arabia region, comprising of KSA, Egypt, Bahrain, other Levant.

The role will be based out of Cairo, Egypt.

Key Responsibilities:
Assigned products and platforms: MDES, click 2 Pay, International Wallets, Tokenization, Passkeys, Agentic Commerce and future digital products as and when launched in the cluster
Act as an expert for their geography/solution portfolio:
Bring their deep knowledge of products, services, or platform capabilities to a solution-selling environment
Accountable for having a deep understanding of the assigned product, service, or platform
Provide visibility to the team on latest product developments within their purview and communicate accurate solution knowledge to tackle client opportunities
Proactively monitor and engage with customers to ensure customer success and benefit from Mastercard s products and solutions
Support CSC value proposition development and sale:
Provide their expertise and deep knowledge of product implementation and success with clients during solution selling process (upon the request of the CSCL or AM/BD)
Drive localization, market enablement and support sales:
Enabling new capabilities in the market and ensuring market readiness
Supporting AM s in their market to optimize what we have today e.g. providing expert advice/ guidance on prepaid penetration for an existing relationship
Work directly with client counterparts on non-complex, one solution focused opportunities when the AM needs their support

Knowledge and best practice sharing:
Share information on latest customer needs and opportunities as well as relevant market intelligence with the product management teams to drive smart solutioning internally within MA
Share best practices and knowledge with other SSs to improve solutioning of their product, service, or platform within client contexts

Required Skills
Deep technical expertise in assigned product, service or platform capability
Collaborate and work on internal squads and cross-functional teams to develop end-to-end solutions for clients with multiple MA capabilities i.e. products, services, or platforms
Problem solve and understand relationship with the client s needs
Communicate with and build relationship with client counterparts when requested by account managers or business development managers
Ability to understand new products and solutions and articulate the benefits / opportunity areas to our clients
Understand client pain points and offers relevant solutions
Strong communication skills

KPIs
Revenues for supported geography
Specific KPIs from supported product, solution or platform
Customer success metrics
Voice of customer survey results
Market specific objectives

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.