Company Description STG Auto Group is a family-owned and operated automotive business that has been serving customers since 1997. The dealership offers a full range of services, including auto sales, financing, insurance, and vehicle service, with a focus on high-quality cars from economic to luxury models. The company is committed to creating a welcoming, no-pressure environment where customers feel like part of the family. Team members are encouraged to provide friendly, customer-focused service while supporting an atmosphere of trust and long-term relationships.
Role Description This is a full-time, on-site Cold Calling Agent role based in Nasr City. The Cold Calling Agent will contact prospective and existing customers by phone to introduce STG Auto Group’s inventory, promotions, and services, and to generate leads and appointments for the sales team. Daily responsibilities include making outbound calls, following structured call scripts, updating customer records in CRM systems, and responding to customer inquiries with clear and accurate information. The role also involves collaborating closely with sales and finance teams, qualifying leads, and following up consistently to support conversions and customer satisfaction. The ideal candidate will maintain a professional tone, adhere to company policies, and help uphold the friendly, no-pressure culture of the dealership.
Qualifications

Strong communication and active listening skills, with the ability to build rapport quickly over the phone. C1 English level Customer service and sales support skills, including handling objections, answering questions, and guiding customers toward appointments. Basic computer and CRM skills, with the ability to update records accurately and follow structured workflows. Time management and organizational skills to handle high call volumes and follow up on leads efficiently. Previous experience in call centers, telemarketing, or automotive sales support is beneficial. Ability to work on-site in Nasr City and collaborate effectively with a diverse team. Ability to work on Night or overnight shifts High school diploma or equivalent; additional training in sales or customer service is a plus. Comfort working in a fast-paced environment while maintaining a professional, respectful, and inclusive approach to all customers.