Key Responsibilities Project Management Lead end-to-end CRM project delivery, from planning and requirements gathering to implementation and deployment. Define project scope, timelines, and deliverables. Ensure projects are delivered on time, within scope, and within budget. Stakeholder Management Collaborate with business stakeholders to understand CRM requirements and translate them into actionable project plans. Facilitate communication between business teams, developers, and leadership. CRM Implementation Coordinate CRM system implementation, configuration, and enhancements. Ensure smooth integration with other enterprise systems such as core banking platforms and customer service tools. Process Improvement Identify opportunities to improve CRM processes and workflows. Support the adoption of CRM best practices across teams. Monitoring & Reporting Track project progress and provide regular updates to leadership. Identify and mitigate project risks and issues. Required Qualifications Experience Minimum 5+ years of experience in project management Proven experience managing CRM-related projects Project Management Skills Strong experience managing cross-functional technical projects Experience working with Agile, Scrum, or hybrid methodologies Technical Understanding Understanding of CRM systems such as **Microsoft Dynamics 365 or similar platforms Experience coordinating technical teams and system integrations Professional Skills Strong stakeholder management skills Excellent communication and leadership abilities Strong analytical and problem-solving skills Preferred Qualifications Experience working in digital banking, fintech, or financial services Experience managing CRM implementations or digital transformation projects Certifications such as PMP, PRINCE2, or Agile certifications Familiarity with CRM integrations and customer lifecycle management