Role Description This is a full-time, on-site Chinese Speaking Customer Service Specialist role based in El Maadi El Gadida. The specialist will handle inbound and outbound customer inquiries in Chinese and English through phone, email, and chat, ensuring timely and accurate responses. Responsibilities include tracking shipments, resolving delivery issues, providing order status updates, and coordinating with internal operations teams to address service concerns. The role involves documenting customer interactions in the system, following up on unresolved cases, and escalating complex issues when needed. The specialist will also support continuous improvement by identifying recurring problems, suggesting process enhancements, and maintaining a high standard of customer satisfaction in line with J&T Express Egypt’s service policies.
Qualifications
Strong communication skills in Chinese (Mandarin) and English, with clear, professional verbal and written abilities. Customer service experience in logistics, e-commerce, or related industries, including handling inquiries, complaints, and case follow-up. Ability to use CRM or ticketing systems, Microsoft Office tools, and other basic computer applications efficiently. Solid problem-solving and conflict-resolution skills, with the capacity to work under pressure and manage multiple tasks. Attention to detail, accuracy in data entry, and a structured approach to documentation and reporting. Team-oriented mindset, reliability, and openness to feedback, with the ability to collaborate effectively across departments. Willingness to work on-site in El Maadi El Gadida and follow rotating shifts if required by business needs. Relevant diploma or bachelor’s degree is preferred; prior experience in a contact center or customer-facing role is an advantage.