Job description

Reception Manager



Date:  Aug 27, 2026



Posting Closure Date:  09/25/2026



Category: 



Career Level: 



Country/Government: 

Cairo, Egypt

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Summary

Reception Manager is accountable for guiding the team, monitoring performance, and ensuring that operational and strategic objectives are achieved in line with Al Mansour Automotive standards.

Tasks
Act as first-line supervisor of a customer service team; play a key role in achieving productivity and turnaround targets; handle the most complex and valuable customer issues. Aggregate customer issues, identify common patterns, and contribute to developing strategic responses. Maintain deep understanding of organizational policies and regulatory codes; ensure adherence, identify non-compliance patterns within the team, and escalate or resolve issues appropriately. Enter gathered customer information into CRM systems; ensure team members maintain accurate, up-to-date CRM data and resolve data issues. Communicate the local action plan, clarify expectations, and motivate the team to achieve business goals while aligning with organizational strategy. Contribute to preparing data and analytics reports supporting business decision-making.
Education

Bachelor's degree in a relevant field; additional management or technical certifications are an advantage.

Experience

3 to 5 years of experience in a similar role, with proven ability to work independently.

Skill
Team Leadership & Coaching Performance Monitoring & Feedback Planning, Prioritization & Follow-Up Stakeholder Communication & Alignment Quality Inspection & Standards Compliance
Competencies
Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals. Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Interpersonal Savvy: Relating openly and comfortably with diverse groups of people. Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.

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