Monitor the live operations and track couriers/drivers throughout their shifts.

Follow up on courier/driver status, assigned orders, completed orders, pending orders, and operational delays.

Identify live operational issues and take immediate action to resolve or escalate them.

Monitor drivers who are inactive, delayed, offline, or facing operational problems.

Communicate with couriers/drivers and provide the required support during the shift.

Coordinate with Team Leaders, Dispatchers, Customer Service, and Operations teams to solve live issues.

Follow up on delayed, missed, cancelled, or problematic orders.

Ensure that couriers/drivers are following the assigned operational procedures.

Monitor live performance and highlight any abnormal behavior or performance issues.

Escalate critical issues to the responsible supervisor or manager when required.

Prepare and share daily reports regarding live monitoring issues, delays, and operational performance.

Maintain accurate records of incidents and actions taken.

Support the operations team in achieving daily service and productivity targets.

Ensure quick response to operational problems to minimize delays and service impact.

Requirements

• Bachelor’s degree or equivalent experience.

• Strong communication and problem-solving skills.

• Ability to work under pressure and handle live operational challenges.

• Previous experience in logistics, dispatch, or operations is a plus.

• Proficiency in English and Arabic is preferred.