We are a growing e-commerce company managing multiple online stores . We are looking for a reliable and motivated team member to join us on a long-term, full-time basis.

Responsibilities

• Respond to customer inquiries through Live Chat, WhatsApp, and Email in a professional and timely manner.
• Follow up on customer orders and ensure smooth and timely delivery.
• Monitor and manage stock and inventory levels across our online stores.
• Coordinate with suppliers when necessary to ensure product availability and delivery.
• Handle basic order-related issues, including delays, activation problems, and refund requests.
• Escalate complex or sensitive cases when necessary.
• Maintain accurate records and follow established procedures and SLA requirements.
• Monitor daily tasks and ensure all customer requests are handled within the required timeframe.

Requirements

• Fluent Arabic with strong written and verbal communication skills.
• Good working English is preferred.
• Reliable computer and stable, high-speed internet connection.
• Strong communication, organization, and problem-solving skills.
• Able to work independently with minimal supervision.
• Detail-oriented and capable of handling multiple tasks simultaneously.
• Willing to commit to consistent full-time working hours.
• Reliable, responsive, and comfortable working in a performance-driven environment.

What We Offer

• 100% Remote — work from home.
• Competitive salary based on experience and responsibilities.
• Performance-based incentives after successfully completing the trial period.
• A clear SLA-based performance system with measurable targets and rewards for strong performance.