Responsibilities:

• Provide first-class technical support to end-users via phone, email, and in-person, resolving hardware and software issues efficiently.

• Install, configure, and maintain workstations, laptops, printers, and other IT equipment.

• Perform diagnostics and troubleshoot network connectivity issues, ensuring reliable access for all users.

• Manage user accounts and permissions within Active Directory and other relevant systems.

• Document all support interactions, resolutions, and processes within our ticketing system.

• Collaborate with senior IT staff on more complex issues and infrastructure projects.

• Educate users on best practices for IT security and system usage.

Requirements

• Required Skills:

  • A strong foundation in Computer Science and Information Technology (IT) principles.

  • Proven expertise in providing technical support and advanced troubleshooting.

  • Exceptional customer service and communication skills, both verbal and written.

  • Solid understanding of network fundamentals (TCP/IP, DNS, DHCP).

  • Proficiency with various operating systems, including Windows and macOS.

  • Experience with hardware/software installation, configuration, and maintenance.

  • A minimum of 2-5 years of hands-on experience in an IT Help Desk or similar support role.

  • Ability to effectively diagnose and resolve problem-solving scenarios.

  • Experience with Active Directory and Microsoft Office Suite.