Job description

Customer Support Chat Internship

iSchool is excited to offer a Customer Service Internship for individuals looking to gain hands on experience in the e-learning industry. As a Customer Service Intern, you will support our customer experience team by providing exceptional assistance to students, parents, and educators through online chat. This internship is an excellent opportunity for candidates who are passionate about technology, education, and customer service while developing their communication, problem solving, and professional skills in a dynamic environment.

• Respond to customer inquiries via live chat in a professional, friendly, and timely manner.
• Assist students, parents, and educators with questions about our programs, services, and platform.
• Troubleshoot and resolve basic technical issues related to the e-learning platform.
• Guide new users through the registration and onboarding process.
• Document customer interactions, issues, and feedback accurately.
• Escalate complex inquiries to the appropriate team when necessary.
• Support the customer support team in delivering an outstanding customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.