Requirements

English level: B1 – B2.
Flexibility to work on rotational shifts – 24/7.
Flexibility to work on-site in Nasr City (Abbas El-Akkad).
1–2 years of experience as a Call Center Team Leader in a banking account is a MUST.
Strong knowledge of Contact Center infrastructure (Cisco) is a plus.
Excellent analytical skills with advanced knowledge of Excel and performance reporting.
Solid understanding of Contact Center KPIs, including:
- SLA
- AHT
- FCR
- Occupancy
- Other relevant KPIs
Experience in coaching, monitoring, and calibration sessions.
Experience in maintaining COPC quality standards.

مصر, القاهرة