Job Description Responsibilities Greet guests warmly and professionally as they arrive, making them feel welcomed and valued. Manage guest reservations, ensuring that all seating arrangements align with the restaurant s flow and capacity. Escort guests to their assigned tables, ensuring they are seated promptly and comfortably. Address any special requests from guests, such as seating preferences or accessibility needs, and accommodate them to the best of your ability. Coordinate reservations using the restaurant s reservation system, ensuring accuracy in the number of guests, dining times, and any special requests. Manage waitlists effectively during peak hours, ensuring that guests are informed about wait times and keeping them updated if delays occur. Ensure that every guest receives top-tier service by addressing any concerns or issues quickly and efficiently. Proactively check with guests to confirm they are satisfied with their seating and dining experience. Assist in any special celebrations, such as birthdays, anniversaries, or other special occasions, by offering appropriate greetings or services. Stay informed about the restaurant s menu, including special dishes, daily specials, and any unique offerings, to provide guests with accurate information and recommendations. Work closely with the service team to relay customer feedback and ensure the service meets the restaurant's standards. Maintain the flow of seating arrangements, balancing the restaurant s dining capacity and ensuring that the guests are seated efficiently without compromising service quality. Monitor the dining area to ensure tables are cleared and reset promptly for new guests. Communicate effectively with the kitchen, bar, and service team to ensure smooth operations and seating arrangements are carried out as planned. Keep the front entrance and lobby area clean, organized, and inviting. Ensure that any waiting areas are comfortable, with appropriate seating and the availability of water or other refreshments, if applicable. Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Desired Candidate Profile

• Previous experience in a restaurant or hospitality role is preferred, especially in a fine-dining or specialty restaurant environment.
• Excellent customer service and communication skills, with the ability to interact with guests in a friendly and professional manner.
• Strong organizational and multitasking abilities, with the ability to manage reservations and handle guest inquiries efficiently.
• Basic knowledge of the restaurant s menu and offerings, with the ability to assist guests with menu questions.
• Ability to remain calm under pressure during busy periods, maintaining a welcoming atmosphere.
• Professional appearance and demeanour, in line with the restaurant s standards.
• Proficiency in reservation software or willingness to learn.
• Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company s Heartist service culture to be responsive, respectful and deliver a great experience.
• Leading Myself Positive Orientation Operational Decision Making Self-Development & Management Leading Others Developing an Empowered Team Leading an Engaged and Diverse Team Communication Leading the Business Advocating Guest Passion Business Planning and Analysis Business Improvement and Change