Company Description Travitell Egypt is a travel and tourism company serving both corporate and individual travelers with comprehensive tour and travel solutions. The company specializes in domestic tourism within Egypt, incoming tourism for visitors from abroad, and outgoing tourism for travelers exploring international destinations. Travitell Egypt focuses on delivering tailored travel experiences, including trip planning, visa assistance, and coordinated services. Potential team members join a dynamic environment that values customer satisfaction, operational efficiency, and professional service in all aspects of travel management. Role Description The Visa Department Manager is a full-time, on-site role based in Heliopolis, responsible for overseeing all visa-related operations and services. The role includes managing visa application processes, coordinating documentation requirements, and ensuring compliance with embassy and consulate regulations for multiple destinations. The manager supervises visa department staff, assigns workloads, monitors performance, and provides guidance on complex cases and escalations. This position also involves maintaining up-to-date knowledge of visa rules and procedures, building strong relationships with external partners and authorities, and optimizing department workflows for accuracy and timely delivery. The Visa Department Manager collaborates closely with sales and operations teams to support client itineraries, resolve issues, and ensure a seamless travel experience for all customers. Qualifications Strong knowledge of visa requirements, embassy and consulate procedures, and international travel regulations. Experience managing or supervising a team in a travel agency, tour operator, or related service environment. Excellent organizational and time-management skills with a focus on accuracy, documentation control, and meeting deadlines. Effective communication and customer service skills, including the ability to explain complex visa processes clearly to clients. Problem-solving ability and sound judgment in handling urgent or sensitive cases and operational challenges. Proficiency with office software and reservation or travel management systems; ability to learn new tools quickly. Fluency in English and Arabic, both written and spoken; additional languages are an advantage. Relevant educational background in tourism, business administration, or a related field; prior visa department experience is highly preferred. Commitment to non-discriminatory, inclusive practices and professional ethics in all client and team interactions.