Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist , because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart , Join us and become a Heartist .

Job Description

2.1 Welcomes and acknowledges each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

2.2 Thanks guests with genuine appreciation and provides a fond farewell.

2.3 Closely deals with all requests, problems and needs of guests staying at Rixos Hotels Egypt and finds solutions to problems, focusing on guest satisfaction.

2.4 Ensures uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company s policies and procedures.

2.5 Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.

2.6 Works in coordination with all departments and ensures the flow of necessary information.

2.7 Follows the VIP procedures and greets VIP guests and bids them farewell.

2.8 Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Supervisor about the atmosphere.

2.9 Responds to guest inquiry forms and all written suggestions, complaints etc.

2.10 Takes part in training programmes and departmental internal communication meetings.

2.1 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).

2.2 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.

2.3 Carries out all responsibilities related to the quality management systems implemented at the facilities.

2.4 Carries out all other duties assigned by managers and hotel management not specified in the job description.

Desired Candidate Profile

2.1 Welcomes and acknowledges each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

2.2 Thanks guests with genuine appreciation and provides a fond farewell.

2.3 Closely deals with all requests, problems and needs of guests staying at Rixos Hotels Egypt and finds solutions to problems, focusing on guest satisfaction.

2.4 Ensures uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company s policies and procedures.

2.5 Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.

2.6 Works in coordination with all departments and ensures the flow of necessary information.

2.7 Follows the VIP procedures and greets VIP guests and bids them farewell.