- Handle and resolve customer inquiries, complaints, and escalated service issues quickly and effectively.- Provide accurate information about electricity services, tariffs, and billing procedures.- Ensure effective and timely communication during power outages and service restoration updates.- Serve as the primary point of contact for complex or high-profile client cases.- Develop and implement customer service standards and best practices.- Monitor and analyze customer feedback and perceptions to improve processes and service delivery level.- Ensure compliance with company policies and regulatory and compliance requirements.- Work closely with technical teams to resolve operational issues and ensure transparent communication with customers.- Collaborate with the billing and metering departments to address disputes or billing variances.- Prepare detailed reports on customer service performance indicators, such as response times, resolution rates, and customer satisfaction rates.- Identify overarching trends and recommend improvements based on data analysis.- Monitor the preparation of reports outlining the updated status for the customer.- Use Customer Relationship Management (CRM) systems to document and follow up on all customer interactions.- Propose updating and developing technologies used to improve the customer experience.

Additional Details

• Number of vacancies: 1
• Shift system: Morning shifts only
• Benefits: health insurance, social security, transport allowance, housing