To oversee, direct, and optimize the daily operational, administrative, and clinical support activities of the Outpatient Department (OPD). The OPD Manager ensures high standards of patient care, efficient clinic flow, exceptional patient satisfaction, and optimal utilization of medical and administrative resources.

1. Operations & Clinic Management

• ???? Daily Operations: Oversee day-to-day operations across all outpatient specialty clinics, ensuring timely openings, smooth patient flow, and minimal wait times.

• ????️ Roster & Schedule Management: Coordinate physician schedules, clinic availability, and staffing levels (nurses, receptionists, clinic assistants) to match patient volume demands.

• ???? Patient Flow Optimization: Identify operational bottlenecks in registration, consultation, diagnostics, and billing, implementing solutions to enhance turnaround time.

• ????️ Facility & Equipment Upkeep: Ensure clinic rooms, waiting areas, and medical equipment are clean, fully functional, and regularly maintained in coordination with biomedical engineering and housekeeping teams.

2. Patient Experience & Quality Assurance

• ⭐ Service Excellence: Drive patient satisfaction initiatives, handling patient feedback, complaints, and service recovery swiftly and professionally.

• ????️ Quality & Accreditation Compliance: Enforce compliance with hospital policies, infection control standards, and healthcare accreditation guidelines (e.g., JCI, GAHAR).

• ???? KPI Tracking: Monitor OPD performance metrics, including daily patient volume, average waiting time, clinic utilization rates, and overall satisfaction scores.

3. Financial & Resource Management

• ???? Revenue Optimization: Work closely with billing and insurance departments to minimize claim rejections, prevent leakage, and maximize clinic profitability.

• ???? Inventory & Supply Chain: Oversee inventory levels of medical consumables, office supplies, and equipment needed for OPD operations.

4. Leadership & Team Development

• ???? People Management: Lead, mentor, and evaluate administrative and clinical support staff within the OPD.

• ???? Training & Onboarding: Conduct regular training sessions on customer service standards, communication skills, and operational workflows for clinic staff.

Requirements

• Education:

  • Bachelor’s degree in healthcare administration, Medicine, Nursing, Business Administration, or related field.

  • A master's degree (MHA, MBA, or Healthcare Management) is a strong plus.

• Experience:

  • 5–8 years of experience in healthcare operations, with at least 2–3 years in a managerial or supervisory role within an Outpatient Department or Polyclinic environment.

• Technical Skills:

  • In-depth understanding of Hospital Information Systems (HIS / EMR), appointment scheduling software, and queue management systems.

  • Proficiency in data analysis, reporting (Excel/Power BI), and resource allocation.