Company description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist® because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart.

Join us and become a Heartist®.

Job description

2.1 Ensure the security of guests’ belongings during check-in and check-out and assist to carry guests’ luggage to and from their rooms.

2.2 Responsible for forwarding messages from the Front Office Department to guests and all other reports and documents to the related units.

2.3 Deliver the best services to guests in line with the hotel’s policies and procedures.

2.4 Perform his or her duty according to the practices, operational instructions and procedures identified by the Front Office Manager.

2.5 Always be friendly, well-groomed, polite and respectful.

2.6 Gather information about the facility’s occupancy for the respective day before starting the shift.

2.7 Gather all information related to the previous shifts before starting the shift and check the entries in the logbook.

2.8 Have knowledge of all activities that may (will) be held at the facility on the specific day.

2.9 Help all guests with their luggage when entering and leaving the hotel.

2.10 Show guests the way to their room and carry their luggage.

2.11 Have detailed knowledge of all of the hotel and in-room services. Make the necessary explanations, in a polite and respectful manner, to guests while accompanying them to their rooms.

2.12 Greet groups according to their arrival times, organise their luggage according to their room numbers and ensure that the luggage is sent to their room on time.

2.13 Always start work on time and, when needed in times of busy check-ins and check-outs, work overtime.

2.14 Responsible for the order of the reception desk and lobby.

2.15 Carry out the periodic maintenance and cleaning of the luggage trolleys.

2.16 Responsible for keeping the inside of the reception desk and the back office clean and orderly at all times.

2.17 Responsible for safely keeping guest belongings under his or her responsibility.

2.18 Keep track of all official documents and deliver them to the respective addressees.

2.19 Attend the internal communication meetings and trainings of the Front Office Department and share his or her suggestions and thoughts.

2.20 Responsible for carrying the luggage for rooms that will be changed.

2.21 Take part in the Emergency Response Teams.

2.22 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which are organized to protect biological diversity and share the responsibilities, share the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).

2.23 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.

2.24 To implement his or her responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.

2.25 Carry out all responsibilities related to the quality management and food safety systems implemented at the facilities.

2.26 Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

• Education: At least a high school or vocational diploma.
• Experience: At least 1 year of experience in the related field.
• Foreign language: Good command of English and Arabic to communicate well.
• Courses and training: Theoretical and practical background.
• Computer literacy: Basic PC applications.
• Skills: Using personal touch in order to exceed guests’ expectations by utilizing specific tools and devices related to the job and that can be learned in a few months. Some jobs require technical knowledge of the methods, techniques and work processes in the related field. Expected to know the guest profiles, accommodation details and have basic knowledge of how to address guests. Expected to perform tasks that are of the same kind and similar in content. Requires awareness of other related processes.