Job Objective: Provide administrative support to the After-Sales Maintenance Department by organizing administrative tasks, following up on maintenance requests, preparing reports, and coordinating communication between customers, technicians, and various departments to ensure fast and efficient after-sales service. Responsibilities: - Receive and register maintenance and service requests and follow up on their status until closure. - Prepare work orders and monitor their execution with maintenance teams. - Coordinate between customers and the maintenance team to determine visit and service schedules. - Update customer data and maintenance records in the system. - Prepare periodic reports on department performance, ticket status, and performance indicators. - Monitor maintenance contracts and ensure compliance with renewal timelines and agreed services. - Follow up on spare parts requests and coordinate with relevant departments to ensure availability. - Maintain and organize documents, contracts, and department reports. - Follow up on invoices and administrative documents related to maintenance work in coordination with the concerned departments. - Respond to customer inquiries and escalate technical issues to specialists. - Adhere to company policies and procedures and perform any other tasks assigned by the direct supervisor. Qualifications: - Bachelor's degree in Business Administration or any related field. - 1 to 5 years of experience in administrative work, customer service, or administrative coordination, preferably in maintenance or technical services. - Proficiency in Microsoft Office programs, especially Excel, Word, and Outlook. - Familiarity with ERP systems or maintenance management systems is preferred.

Additional Details

• Job openings: 1
• Shift system: Morning only
• Benefits: Health insurance, social insurance, transportation allowance, meals