Company Description provides a comprehensive suite of payment solutions tailored for businesses in the local Saudi Arabian market and international markets including Pakistan, Brazil, Bahrain, Iraq, and other countries. The company’s Soft-POS solution enables businesses to accept card payments on the go, while its Payment Gateway supports secure online transactions for diverse business models. also offers QR and e‑invoicing services that streamline billing and payment processes, helping organizations manage financial transactions more efficiently. By combining mobility, security, and simplified invoicing, supports businesses in scaling their payment operations and enhancing customer payment experiences. Role Description This is a full-time remote role for a Technical Support Specialist. The Technical Support Specialist will respond to customer inquiries, diagnose issues with payment solutions, and provide timely resolutions via email, chat, and phone. Daily responsibilities include troubleshooting technical problems related to Soft-POS, Payment Gateway, and QR/e‑invoicing services, documenting cases, and escalating complex issues when needed. The role involves collaborating with product and engineering teams to report recurring issues, contributing to knowledge base articles, and guiding customers through configuration and best practices. The specialist will focus on maintaining high customer satisfaction, ensuring that merchants can use solutions reliably and securely. Qualifications Candidates should possess strong Technical Support skills, including familiarity with software or fintech products and remote support tools. Candidates should possess solid Analytical Skills to investigate issues, interpret logs or error messages, and identify root causes. Candidates should possess excellent Customer Support skills, including clear communication, empathy, and a service-oriented mindset. Candidates should possess effective Troubleshooting abilities to resolve connectivity, configuration, and usability problems. Candidates should possess a focus on Customer Satisfaction, with the ability to manage expectations and follow up until resolution. Relevant experience in payments, fintech, or SaaS platforms is beneficial. Strong written and spoken English; additional languages such as Arabic or Portuguese are an advantage. Ability to work independently in a remote environment, manage multiple tickets, and prioritize tasks effectively. Knowledge of basic networking, mobile operating systems (Android/iOS), and web applications is preferred. Associate or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.