Job Summary We are looking for a motivated and relationship-oriented B2B Account Manager to manage and grow our corporate customer portfolio across Cairo and Giza. The successful candidate will be responsible for developing strong client relationships, identifying new business opportunities, increasing sales, and ensuring excellent customer satisfaction. Experience in the coffee, roastery, or related FMCG/F&B industry is highly preferred.

Key Responsibilities

Account Management

• Manage and develop relationships with existing B2B customers.
• Act as the main point of contact for assigned accounts.
• Conduct regular customer visits and business reviews.
• Ensure customer satisfaction and long-term retention.

Business Development

• Identify and acquire new B2B customers including offices, restaurants, caf s, hotels, retailers, and distributors.
• Achieve monthly and annual sales targets.
• Present products and solutions tailored to customer needs.
• Negotiate commercial agreements and contracts.

Sales Growth

• Drive account growth through upselling and cross-selling opportunities.
• Monitor customer purchasing patterns and identify opportunities for expansion.
• Follow up on quotations, orders, and payment collections when required.

Reporting

• Maintain accurate customer records and sales activities in CRM systems.
• Submit weekly sales reports and market feedback.
• Monitor competitor activities and market trends.

Desired Candidate Profile

Requirements

• Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
• Minimum 2 years of experience in Account Management, B2B Sales, or Business Development.
• Previous experience in coffee, roastery, beverages, FMCG, or food service industries is highly preferred.
• Strong negotiation and communication skills.
• Excellent relationship-building and customer management abilities.
• Good command of English and Arabic.
• Proficiency in Microsoft Office applications.
• Valid driving license is a plus.

Preferred Candidate Profile

• Experience dealing with caf s, restaurants, hotels, offices, and retail chains.
• Knowledge of coffee products, specialty coffee, and roasting industry.
• Strong commercial mindset with a proven ability to achieve sales targets.
• Self-motivated and able to work independently.